There is a new Digital Inclusion project operating all over North Yorkshire. The Project is designed to try to help reduce isolation in the community by improving both the skills and confidence needed to access and use technology.
Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, to support as many people as possible to improve their digital skills and become more confident to use technology to connect with family, or friends and so reduce their isolation.
The project has recruited ‘Digital Champions’ in different locations. These Champions are trained to offer one to one help to build the confidence and motivation needed to use technology and the Internet.
Building a community of support
A key feature of the project has been to work in partnership with over 50 local organisations, charities and community groups who have shared their expertise and resources. One scheme developed in Scarborough, Beyond Housing , used free smart speaker devices to help vulnerable residents successfully connect with others.
Providing vital access to technology
A major barrier to using technology is simply not having devices to access the internet. There are several organisations, including Reboot North Yorkshire, that are encouraging residents to donate old technology, which can be refurbished and distributed to those in need. Anyone who would like to donate can find out more by visiting the Reboot North Yorkshire website or https://rebootny.co.uk/
Support with digital skills
North Yorkshire is now training Digital Champions to provide support and help to learn more.
110 Digital Champions have been recruited to work within organisations., called ‘embedded’ Digital Champions. 10 volunteer Digital Champions are also providing support remotely, via a free digital support helpline. The patient and friendly DCs have helped people to set up email addresses, access digital services and local history archives, and use Zoom to video call loved ones.
Recently a new helpline 0808 196 5883 has been launched as another feature of the project. It is a free service, manned by friendly volunteers and requires only a simple phone call to start the process of getting support.
The pandemic has been such an isolating period for so many within society. Accessing our basic needs from ordering groceries, making doctors’ appointments and claiming benefits has all moved online. Being online can also mean chatting with loved ones and being lifted by the smile of familiar faces. Once online you are also able to explore hobbies and it can open up a whole new world in a safe environment . If you think you could benefit from learning some new skills why not get in touch and give it a try? Or if it sin’t for you, could you pass on the help line number to someone else who might benefit from the project?
